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Products & Services

PRODUCTS & SERVICES

PRODUCT WARRANTY POLICY


The term of warranty for the products is ninety (90) days from the date of the order's delivery confirmation. After this period, defective product claims cannot be accepted. Any warranty claim after the garment has been used will be analyzed by our Customer Service Department, which will respond as soon as possible. Products must be sent in good hygienic conditions.

RIGHT OF WITHDRAWAL


In accordance with the right of withdrawal established by the law 1480 of 2011 art. 47, the maximum term to exercise this right is five (5) working days from the date of receipt of the order.The product must be in perfect condition, in its original packaging and with the original labels and accessories.The cost of shipping for the return of the product will be borne by the customer. Adrenalina Activewear S.A.S is not responsible for lost or damaged items during the return shipping. If all the conditions mentioned are met, Adrenalina Activewear S.A.S. will return the total amount paid, without discounts or withholdings, within a maximum period that may not exceed thirty (30) calendar days. In accordance with numeral 7 of article 47 of law 1480, goods for personal use are excepted from the right of withdrawal.

TERMS AND USE CONDITIONS FOR 2CHECKOUT PAYMENT GATEWAY


The Client declares to understand and accept that by using the secure payment gateway 2Checkout their general terms and conditions (found on their website) will apply.

CUSTOMER SERVICE


 For further customer service inquiries, please contact us.

+57 321 2574901
CUSTOMERCARE@ADRENALINAAW.COM
Monday to Friday from 8:00 a.m. at 5:00 p.m.
Orders placed during weekends will be processed the following labor day.