We will accept exchanges of any unworn merchandise withinthirty (30)calendar days of the original order's delivery confirmation date. In order to successfully process your exchange, the returning merchandise must comply with the following:
• Be in unworn and unwashed condition
• Retain any labels attached to the garment
PLEASE NOTE:final sale items cannot be exchanged.
If you are not 100% satisfied with your purchase, we will accept returns of any unworn merchandise within thirty (30) calendar days of the original order's delivery confirmation date. Keep in mind that a USD $36.00 fee will be deducted from your reimbursement credit to cover for the shipping services.
In order to successfully process your return, the returning merchandise must comply with the following:
• Be in unworn and unwashed condition • Retain any labels attached to the garment
PLEASE NOTE: final sale items cannot be returned. Shipping fees are not refundable, in case you paid for International Shipping.
RETURN, REFUND & EXCHANGE PROCESS
Please follow the steps below:
Send an email to CUSTOMERCARE@ADRENALINAAW.COM with your order number and the item(s) you wish to return or exchange. We must receive this email within thirty (30) calendar days of the original order´s delivery confirmation date.
Within five (5) business days we will e-mail you a "Returns Form" or an "Exchange Form" (depending on the case) plus a "DHL Shipping Label".
Please fill out the form legibly and proceed to print it in addition to the "DHL Shipping Label".
Package the item(s) that you wish to return and take it to your nearest DHL Location. Don't forget to include the filled out form inside the box and to take the "DHL Shipping Label" with you. At DHL drop-off you should not pay any fees for the shipping services.
Please take into consideration that upon reception of your package, we first have to assess the item(s) condition in order to approve your return or exchange request. Once we have received and inspected your returning merchandise, we will update you with the status of your return or exchange request via email. This process should take no more than five (5) business days to complete after receiving the package.
Once your return or exchange request is approved, depending on the case, we will proceed to charge or reimburse you for the differential balance. Once payment has been cleared, we will ship the item to the address you specified in your filled-out exchange form and you should receive an email with the new tracking information. If you are returning an item(s) or there is an exchange balance is your favor, the reimbursement credit will appear on your credit card or bank account statement within one to two (1-2) billing cycles prior to the date in which you received our email updating you about the acceptance of your return request. Keep in mind that if you are returning an item(s) a USD $36.00 Return Fee will be deducted from your reimbursement credit to cover for the shipping services.
If we cannot accept your returned merchandise due to the condition of the garment(s), we will update you via email and proceed to ship the item(s) to the same address specified previously in your filed-out returns or exchange form. In this case, you will be charged the expense for the shipping services.
You can contact us at CUSTOMERCARE@ADRENALINAAW.COMif you have any further questions about returns, refunds, and exchanges. All of the guidelines shown above will still apply. However, we may be able to better accommodate your needs if we can be notified of your situation as soon as possible.